Health & Safety

We know that the situation with COVID-19 is rapidly changing, making it hard to keep up. We wanted to let you know what we are doing at The Madison Concourse Hotel to assist you and your travel plans. We are committed to doing everything we can to help you travel safely.

The safety of our guests has always been a paramount concern for us. We have long-standing practices in place for cleaning, disinfecting, and food handling. In response to COVID-19, we have taken additional steps based on guidance from local, federal, and worldwide agencies to reduce the risk of spread. We invite you to view our full Safe Promise plan for details.

Our Safe Promise Plan

The health and safety of our guests, our team members, and our community is our top priority. Our Safe Promise plan was designed to enhance safety and minimize risk for our visitors and team members. It ensures the hygiene and sanitation practices of our hotel meet or exceed regulatory requirements and the recommendations of the CDC. This commitment also includes new cleanliness protocols that meet or exceed our already rigorous standards.

Amenity Changes
  • CIRC, The Bar and Starbucks are open with limited hours and reduced occupancy. Food and beverages are also available to order from a limited menu via room service or carry out.
  • Our pool, whirlpool and fitness center are open with occupancy restrictions.
  • The Governor's Club lounge is open with occupancy restrictions. Complimentary breakfast, hors d'oeuvres, cocktails and desserts are available to our Governor's Club guests via room service to their room or the lounge.
Certifications & Awards

Our hotel has received GBAC STAR Facility accreditation, the gold standard on outbreak prevention, response, and recovery for prepared facilities. We have also received StayClean accreditation through StaySafe Hospitality. Our food service has been accredited through the Ready to Serve program. Our hotel is also included in AAA’s 2020 Best of Housekeeping and the winner of 2020 “Best Conference Center” in Wisconsin Meetings.

Certifications and Awards


Our Safe Meetings Promise

The health and safety of our guests, our team members, and our community is our top priority. Our Safe Meetings Promise was designed to enhance safety and minimize risk specifically for our meetings and event spaces in order to protect attendees and organizers throughout the hotel. It ensures the hygiene and sanitation practices of our hotel meet or exceed regulatory requirements and the recommendations of the CDC. This commitment also includes new cleanliness protocols that meet or exceed our already rigorous standards.

Our Commitment

We pride ourselves on being Madison’s hotel and the well-being of our community and our guests is front of mind. Our hearts and thoughts go out to the people who have been affected by this unprecedented event. Our business is and always will be hospitality. Whether you need a place today, tomorrow, or sometime in the future, our teams will be ready to assist in every way possible.


Stephen Zanoni
General Manager
The Madison Concourse Hotel and Governor's Club