What Our Clients are Saying
“The Madison Concourse Hotel & Governor’s Club has been an integral part of our flagship conference since we hosted our very first event in 2018. Their team is incredibly easy to work with, always focusing on building long-term relationships rather than just short-term transactions.
We host events across the country, and no other venue comes close to the level of customer service and attention to detail that The Concourse provides. Our decision to keep our annual flagship event in Madison is largely due to our exceptional experience with The Concourse, and we’ve since expanded our business to host even more events at the hotel. Simply put, we would not be where we are today without their partnership.”
-Nick Lombardino and Zach Blumenfeld, Co-founders, CultureCon
LINK TO VIDEO OF NICK AND ZACH
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“I wanted to express our sincere gratitude for hosting the Winter Ball at the Concourse Hotel. The event was truly amazing, and we’ve heard countless rave reviews from attendees and volunteers about the exceptional experience.
Thank you for contributing to the success of the Winter Ball and for providing top-notch hospitality.”
Michael Walker
The Arc-Dane County
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“The weekend went off perfectly, thanks to the organization and hard work of you and our staff. Erin and Elena were awesome to work with, responding immediately to any question or issue I had. The food service staff did a great job at the breakfasts, lunch, and social hour. The rooms were set up perfectly, and the few changes I requested were dealt with quickly and efficiently. I gave the food service a shout out at our lunch, and I talked with a few of them individually. I also spoke with one of the managers at the desk to let them know how great everything went.
Thanks again for everything!”
Chuck Taft
WCSSWI
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“The food and the service were both outstanding! Your staff were so accommodating to all of our needs. 😊
We would be happy to have more events at the Concourse in the future!”
Nicole Nelson, Charter of Verona
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Thanks so much to Janelle and all the staff at the Madison Concourse Hotel. Our workshop was a great success due to the attentiveness of the staff, as well as the hotel and food. The hotel was in the perfect place to host our workshop and the hotel meeting rooms and sleeping rooms were immaculately kept. The location is within walking distance to the state capitol, lots of restaurants, the street market, and the beautiful lake that we enjoyed from the University of Wisconsin’s Memorial Union Terrace.
The hotel staff, including the conference staff, the front desk, bartenders, and even the shuttle drivers were helpful and friendly. The food was great, and the service was seamless. The event coordinators went above and beyond to assist us with planning and execution of the workshop. Janelle was great at communicating and coordinating with us to ensure we had everything we needed for the room setup, food, and audio visual. Elena was very quick to respond to all our requests to help print documents and bring them up to the meeting rooms, and also communicate about the change in timing for our breaks.
Deirdre White
Association of State Drinking Water Administrators
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Everything at your establishment was absolutely phenomenal! Very organized, exceptional spaces, signs, accommodations, food, and the service was fantastic! We had everything we needed. (I wish all of my events went this perfect!) This was by far the best venue in which I have ever facilitated a professional event at. Communication before, during, and after was superb. Staff assisted me every step of the way, didn’t even flinch when I needed to make subtle changes.
Thank you so much! You and the staff are excellent!
Elliott Day
Yellow Ribbon Reintegration Program (YRRP) Specialist
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We appreciate the excellent service provided by The Madison Concourse Hotel and Governor’s Club during our meeting. Overall, our stay was very enjoyable, and all attendees had a good experience.
The food was good, and the service was great as well. We are grateful for the attention to detail and the friendly atmosphere created by your team.
We look forward to working together again in the future.
Best regards,
Maria Robinson
AASHTO
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On behalf of the Multicultural Student Achievement Network (MSAN), I would like to extend my sincere thanks to you and your outstanding team at The Madison Concourse Hotel for your exceptional support in helping us deliver a successful 2025 MSAN Institute.
From start to finish, the service provided by your staff was professional, attentive, and seamless. We are truly grateful for the time, energy, and care that went into ensuring our event ran smoothly and met the high standards our attendees have come to expect.
Your consistent and timely communication throughout the planning process made a significant difference, and we continue to appreciate the flexibility and concessions extended to us as returning clients.
A special thank you goes to Mary, whose expertise and attention to detail is unmatched. Her management of the BEOs and on-site support provided great peace of mind, and I truly can’t imagine coordinating this event without her. Her thoughtful gesture of stopping by with Starbucks was much appreciated. It helped keep us energized during two very full days!
We are grateful for the support of Elena and Erin, your Banquet Managers, and the serving staff. Elena’s proactive efforts to ensure the audio was perfect did not go unnoticed. Both she and Erin were responsive and helpful whenever we encountered needs during breakout sessions and the main session. Your servers were attentive and always verified that our banquet food and beverages were stocked and fresh.
Please also extend our compliments to the Chef and culinary team. The meals were wonderful. Additionally, your front desk staff and shuttle drivers were consistently helpful and friendly. Every touchpoint added to a positive experience for our team and attendees.
MSAN’s Executive Director, Latoya Holiday, joins me in expressing her heartfelt thanks and appreciation to you and your staff for a job exceptionally well done. We are already looking forward to our next event at The Madison Concourse.
Warm regards,
Connie Showalter
Multicultural Student Achievement Network (MSAN)
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“The event was great! Elena was present and easy to get a hold of onsite, caught things that I didn’t (like the screen needing to be down, adjustments needed to lighting), and went above and beyond to assist our attendees in getting to the Happy Hour at the Great Dane via shuttle when it was raining on Thursday afternoon. The food was on time, delicious, and restocked appropriately without needing to ask. Staff made sure that mic batteries were full, attendee requests were met promptly, and empty plates, mugs, etc were cleared regularly and quietly during the meeting. I am very impressed and even more grateful for the support they provided. With my colleague’s departure a few weeks ago, I was slightly worried about being the only staff member onsite (especially since I don’t have a lot of event planning experience), but The Concourse staff made it so that I had nothing to worry about from the hotel-side; everything in the BEOs was taken care of promptly, efficiently, and with warm demeanors. Please extend my gratitude to those who supported the event as they made it an absolute breeze. And thank YOU for answering our questions and adjusting the BEOs pre-event to ensure a smooth onsite experience!”
-Briana, CSA
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To Kylie and the Madison Concourse Events Team,
I am writing to express our sincere gratitude for the exceptional support, coordination, and hospitality your team provided in hosting RISE’s recent gala, A Place to Bloom, on May 15. From the earliest planning conversations with Kylie, to the final moments of the evening, you all demonstrated a level of professionalism and care that truly elevated our event.
Your coordinators and banquet team were attentive, organized, and proactive, anticipating needs before they arose and ensuring every detail aligned seamlessly with our vision. The banquet staff delivered outstanding service throughout the night, and many of our guests commented on the warm, welcoming atmosphere they experienced.
Your amazing support helped us connect community members to our mission and work, brought joy and a fun experience to guests, and with your hard work and efforts, helped us raise over $65,000 to dedicate to providing early childhood development and early literacy programs, children’s mental health services, and crisis respite care to children and families in Dane county.
It is clear that the Madison Concourse Hotel takes great pride in creating memorable experiences. Thanks to your dedication, our gala was not only a success but a celebration we will remember fondly for years to come. We simply could not do this without you.
Please extend our appreciation to everyone involved. We look forward to the opportunity to partner with you again in the future.
-Maggie Waid, Director of Development