FREQUENTLY ASKED QUESTIONS

Basic Booking Questions
Guestroom Questions
Reception Questions
Catering Questions

Basic Booking Questions

When can I book my wedding?

Weddings are booked at fourteen (14) months prior on the first business day of each month. (For example, a wedding on September 22, 2009 may be booked starting July 1, 2008.) To reserve a reception, please call 608-257-9670 after 8:00 am to speak with a catering manager. No voice mails, emails or walk-ins will be accepted. A credit card will be required at that time for a deposit.

Is a deposit required?

A $1000 deposit is required to guarantee reception space. The deposit is non-refundable upon cancellation.

Is there a setup fee?

The setup fee is $700. This includes white tablecloths and napkins, setting up the head table, cake table, place card table, gift table, dance floor and DJ or band area. The fee also includes placing assembled centerpieces and place cards on the specified tables and the cake-cutting fee.

When is the final payment due?

Final payment is due in full 72 hours prior to the wedding. Your total bill is estimated using your dinner guarantee. Any remaining funds including the deposit will be returned as soon as possible after the function.

Do you have space available for engagement parties, showers, rehearsal dinners, wedding ceremonies, gift openings and hospitality suites?

Yes. The hotel offers 28 meeting rooms.

Are there any hidden fees?

There are no hidden fees. Additional fees are applied if extra services are requested such as split entrees or butlering services.

What are the office hours for the Sales and Catering Department?

Office hours are Monday through Friday from 8:00 am until 5:00 pm, Saturday from 9:00 am until 12:00 pm. Please call for an appointment.

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Guestroom Questions

Does the hotel offer special guest room rates for my wedding guests?

A block of guest rooms may be reserved based on availability. Any guest rooms that are not reserved will be released 4 weeks prior to the wedding.

We have a block of rooms for our wedding guests. Will the guest rooms be on the same floor?

Unfortunately we cannot place a block of rooms on the same floor.

We would like to give gifts to our guests staying at the hotel. Will the hotel distribute them on our behalf?

The hotel will distribute gifts to guests upon check-in for $2 per bag or deliver them to guest rooms for $3 per bag.

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Reception Questions

Is parking available for my wedding guests?

Underground parking is available for $7 per night. Hotel guests who are not staying overnight may use our underground parking ramp as space allows. Additional parking facilities are located within one block of the hotel.

Can we decorate the reception area?

Decorating is permitted in the reception room only. Staples, tape, glue and nails may not be used on walls, ceilings or light fixtures. Glitter, confetti and open-flame candles are not permitted.

Does the hotel provide centerpieces?

The hotel will provide one 1'x1' mirror tile center and your choice of one cut glass candle or three votive candles for each table.

Do we need to bring champagne glasses and a cake knife and server?

Upon request, the hotel will provide champagne glasses for the bride and groom, as well as a cake knife and server.

How late can my reception last?

Receptions must end by midnight.

Will you move our gifts at the end of the reception?

Hotel staff will assist you in moving gifts to a guest room or vehicle.

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Catering Questions

Do you provide catering services?

The hotel offers onsite, full-service catering; food cannot be brought in by outside vendors. You are welcome to bring in a wedding cake from a licensed baker.

May I bring in a wedding cake from an outside bakery?

Wedding cakes may be brought in from a licensed baker.

Will the hotel staff cut our wedding cake if we bring it in from an outside bakery.

Our staff will cut and serve your cake if it is from a licensed bakery. The cake cutting fee is included in your set-up fee.

Do you have a children's menu available for my reception?

Yes. Each children’s meal includes chicken tenders, French fries, vegetable, dessert and milk.

Will you butler hors d'oeuvres?

We do have a variety of hors d’oeuvres that may be butlered. The butlering fee is $75 per 100 people.

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Weddings and Special Events.
   
 
 
 
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